MONEY REFUND RULES “The Scrolls of Acronia. New hero.”

These Money Refund Rules (hereinafter referred to as the “Refund Rules”) define the conditions, procedure, and grounds for refunding funds paid by Users when purchasing Digital Objects, additional functional capabilities of the Game, or making other In‑Game purchases in the computer game “The Scrolls of Acronia. New hero.” (hereinafter referred to as the “Game”). Making an in‑game purchase, using the Game’s paid features, or requesting a refund means that the User has read these Refund Rules, understands their content, and agrees to them in full.

1. Terms and Definitions

For the purposes of these Return Rules, the following terms are used in the following meaning:
1.1. Game — the video game “The Scrolls of Acronia. New hero.», distributed via the Internet through platforms such as Google Play, RuStore and App Store, as well as through other Distribution Platforms, including the software, the game world, the plot, the characters, graphic materials, musical accompaniment, text materials, the interface, game objects, updates, additions, fixes, as well as other elements and components that are part of the Game.
1.2. The right holder is the person specified in clause 11 of these rules, who holds the exclusive rights to the Game and is the right holder of the Game and the operator of the Users’ personal data.
1.3. The User is an individual who installs, launches, or otherwise uses the Game and accepts the terms of the License Agreement and other mandatory documents of the Rightholder.
1.4. An account is the User’s account, created as needed to access certain functions of the Game and to identify the User.
1.5. Digital objects — in-game currency, game items, equipment, weapons, armor, consumable materials, resources, characters, pets, skills, abilities, achievements, rewards, cosmetic elements, game packs, subscriptions, additional functionality, virtual services, as well as any other digital objects, usage rights or elements of the Game provided to the User in the course of using the Game, regardless of the method of obtaining them. Digital objects are non-exclusive licensing rights to use virtual elements within the framework of the Game. Digital objects do not have monetary value in the real world, are not fiat or electronic currency, means of payment, or means of accumulation, and cannot be redeemed, exchanged, or converted into real currency.
1.6. In‑game purchase — the User’s acquisition of Digital objects, additional functional capabilities of the Game, game packs, subscriptions, or other digital goods, services, or benefits available in the Game for monetary consideration, via Distribution Platforms, Payment Systems, or other payment methods provided by the Rightholder.
1.7. Refund Policy — this document (“Refund Policy for “The Scrolls of Acronia. New hero.”) that defines the conditions for refunding monetary consideration to the User by the Rightholder in cases provided for by these Refund Policy.
1.8. The game's website is the official website of the Copyright Holder, located on the Internet at: https://leftforpain.com intended for posting information about the Game, the Agreement, other legally relevant documents, news, updates, as well as other information related to the Game and its use.
1.9. Distribution platform — information platform, digital store applications or other service through which the Game is distributed, access to it is provided, as well as the purchase by Users of Digital Objects and other paid Game functionality, including, but not limited to, Google Play, App Store, RuStore and other similar platforms.
1.10. Payment system — an organization, service, software and hardware complex, or other participant in the payment infrastructure that ensures the processing, conducting, confirmation, execution of payments, and/or refund of funds when the User makes In‑game purchases, including, but not limited to, YuKassa, banking organizations, operators of electronic money, operators of money transfer, and other similar services.
1.11. Update — any new version of the Game, bug fixes, changes to the game balance, addition of functional capabilities, release of new game content, or any other change provided by the Rightholder.
1.12. The Agreement is this End‑User License Agreement, which governs the terms of the provision and use of the Game.
1.13. Force majeure circumstances (force majeure) - extraordinary and unavoidable circumstances under these conditions that arose after the entry into force of these Rules of Return and are beyond the reasonable control of the Parties, which the Parties could not have foreseen or prevented by reasonable measures, including, but not limited to, natural disasters, fires, floods, earthquakes, epidemics, pandemics, military actions, terrorist acts, mass riots, strikes, the adoption by state or local government bodies of regulatory legal acts or other binding decisions, the introduction of restrictive measures, disruptions in the operation of communication networks, energy infrastructure facilities, data processing centers, as well as other circumstances recognized as force majeure circumstances in accordance with applicable law.

2. General Provisions

2.1. These Refund Rules define the conditions, procedure, and grounds for refunding funds paid by Users when purchasing Digital Objects, additional functional capabilities of the Game, or making other In‑Game Purchases.
2.2. These Refund Rules are mandatory for all Users purchasing Digital Objects or other paid functional capabilities of the Game and apply from the moment the relevant In‑Game Purchase is made.
2.3. These Return Rules are one of the mandatory documents of the Rightholder, regulating the relations arising in connection with the Users’ acquisition of Digital Objects and other paid functional capabilities of the Game, and are applied together with the End‑User License Agreement, the Game Rules, the Personal Data Processing Policy, and other documents of the Rightholder.
2.4. These Return Rules are developed in accordance with the applicable legislation of the Russian Federation and are applied insofar as they do not contradict the mandatory requirements of the legislation of the state where the User acquires Digital Objects or other paid functional capabilities of the Game.
2.5. The User independently decides whether to make an In‑Game Purchase. Making such a purchase is a voluntary expression of the User’s will and is carried out at their own discretion.
2.6. If the acquisition of Digital Objects or other paid functional capabilities of the Game is carried out via Google Play, App Store, RuStore, or any other Distribution Platform, the rules and terms of the relevant platform may apply to the payment and refund procedure, insofar as they do not contradict the applicable legislation.
2.7. In the event of a conflict between these Refund Rules and the License Agreement, the provisions of the License Agreement shall prevail, unless otherwise provided by applicable law.
2.8. Unless otherwise indicated in these Refund Rules, the terms used in this document have the meanings established by the End User License Agreement, and terms used in the singular include their use in the plural, and vice versa.

3. General terms of refund

3.1. The Rightholder reviews Users’ requests for a refund in accordance with these Refund Rules, the License Agreement, the Game Rules, applicable legislation, and, if necessary, the rules of the Distribution Platform through which the In‑Game Purchase was made.
3.2. A refund is issued if the applicable legislation or these Refund Rules provide grounds for a refund, and if the User complies with the established procedure for submitting a request.
3.3. Each request for a refund is considered by the Rightholder individually, taking into account the circumstances of the specific case, the information provided by the User, and the results of the verification conducted.
3.4. The grounds for considering a request for a refund may include, in particular:
• an erroneous deduction of funds;
• repeated deduction of funds for the same In‑Game Purchase;
• a technical failure due to which the paid Digital Objects or functional capabilities of the Game were not provided to the User.
• other cases provided for by applicable law or these Refund Rules.
3.5. If there are reasonable grounds to suspect that an in‑game purchase was made using a payment method without the consent of its lawful owner or in violation of the requirements of applicable law, the Right Holder has the right to request from the User additional information and/or documents necessary to verify the circumstances of the payment, as well as to suspend consideration of the refund application until such verification is completed.
3.6. Refunds are not provided in cases where the absence of grounds for a refund is provided for by applicable law, these Refund Rules, or the rules of the relevant Distribution Platform through which the In‑Game Purchase was made.
3.7. If the In‑Game Purchase was made via Google Play, App Store, RuStore, or another Distribution Platform, the procedure for considering refund requests may be determined by the rules and procedures of the relevant platform, to the extent that they do not contradict applicable law.
3.8. If the request for a refund is granted, the Right Holder has the right to restrict access to Digital Objects, additional functional capabilities of the Game, or other purchased materials for which a refund has been issued, if this is permitted by the applicable legislation and the rules of the relevant Distribution Platform.
3.9. These Refund Rules do not restrict the User’s rights granted to them by the applicable legislation in the field of consumer protection.

4. Procedure for submitting an application for a refund

4.1. To have the issue of a refund considered, the User has the right to send the Rightholder an application for a refund of funds to the email address specified on the Game Website, in the Privacy Policy, or in other documents of the Rightholder.
4.2. The application for a refund must contain the information necessary for considering the request, including:
• surname, first name (if available);
• the email address used in the inquiry or linked to the Account;
• the in‑game name or other information that allows identifying the Account;
• the date and time of the In‑Game Purchase (if such information is available);
• the name of the purchased Digital Object, additional functionality of the Game, or other In‑Game Purchase;
• the payment amount;
• the payment method;
• a description of the circumstances that served as the basis for the inquiry.
• other information that may be relevant to the consideration of the application.
4.3. The User has the right to attach to the application documents and/or materials confirming the circumstances set out in the appeal, including a cash receipt, an electronic receipt, a payment document, a bank transaction statement, proof of payment, screenshots, video recordings, or other documents.
4.4. The Rightholder has the right to request from the User additional information or documents necessary to consider the application for a refund. Until the requested information is received, the consideration of the application may be suspended.
4.5. If the application does not contain the information necessary for its consideration, or if the information provided is incomplete or unreliable, the Rightholder has the right to ask the User to supplement the application or provide the necessary documents.
4.6. The User is responsible for the accuracy of the information and documents submitted when submitting an application for a refund.
4.7. Submitting an application for a refund does not mean that the User’s requirements will be automatically satisfied. Each application is considered by the Rightholder individually, taking into account the circumstances of the specific case, the requirements of the applicable legislation, and, if necessary, the rules of the relevant Distribution Platform.

5. Consideration of a request for a refund

5.1. The Rightholder will consider the User’s request for a refund after receiving all the information and documents necessary for its consideration.
5.2. When considering the request, the Rightholder has the right to verify the information provided by the User, as well as the circumstances surrounding the In‑Game Purchase, including information about the payment, the provision of Digital Objects, the use of the purchased Game features, and any other information relevant to the decision‑making process.
5.3. The Rightholder has the right to request additional information, documents, or explanations from the User if they are necessary for a comprehensive and objective review of the application.
5.4. The timeframe for reviewing the application depends on the nature of the request, the scope of the necessary verification, and the need to obtain additional information from the User, the Payment System, the Distribution Platform, or other parties involved in processing the payment.
5.5. Based on the results of reviewing the application, the Rightholder makes one of the following decisions:
• to fully approve the application;
• regarding the partial satisfaction of the application, if this is permitted by the applicable legislation and the circumstances of the specific case;
• regarding the refusal to satisfy the application, with a statement of the reasons for such refusal, if there are no grounds for the refund of funds.
5.6. The Rightholder notifies the User of the decision made via the email address specified in the application, or by any other means that allows the relevant information to be communicated to the User.
5.7. If the application is approved, the refund will be processed in accordance with the procedure provided for in these Refund Rules, as well as taking into account the requirements of the applicable legislation and the rules of the relevant Distribution Platform or Payment System, if they apply.
5.8. If, during the review of the application, signs of fraudulent activity, abuse of the right to a refund, or the User providing false information or documents are detected, the Right Holder has the right to refuse to grant the application, provided that such refusal does not contradict the applicable law, and to take other measures provided for in the License Agreement, the Game Rules, and the applicable law.

6. Refund Procedure

6.1. If the Copyright Holder decides to grant the User’s request, the refund of funds shall be carried out in a manner that complies with the requirements of the applicable legislation, these Refund Rules, as well as the rules of the relevant Distribution Platform or Payment System, if they are applicable.
6.2. Refunds are usually issued using the same payment method that the User used when making the In‑Game Purchase, unless another procedure is provided for by applicable legislation, the rules of the Distribution Platform, the Payment System, or is agreed upon by the Parties.
6.3. The timeframe for crediting funds to the User depends on the payment method, the rules of the relevant Distribution Platform, the Payment System, the credit institution, and other parties involved in processing the payment, and does not depend solely on the actions of the Copyright Holder.
6.4. In the event of a refund, the Right Holder has the right to cancel the Digital Objects, additional Game features, gaming benefits, or other purchased content provided to the User for which a refund was issued, unless otherwise provided for by applicable law.
6.5. Refunds are issued in the currency in which the relevant payment was made, unless a different procedure is provided for by applicable law or the rules of the relevant Distribution Platform.
6.6. If a refund is initiated by the Distribution Platform, the Payment System, or the credit institution, the Rights Holder has the right to take measures provided for in the License Agreement, the Game Rules, and these Refund Rules, including restricting access to Digital Objects or additional Game functionality purchased as part of the relevant In‑Game Purchase, provided that such measures do not contradict the applicable legislation.
6.7. If the circumstances of a particular case allow for a partial refund of funds, the Rightholder has the right to decide to refund part of the amount paid, provided that this complies with the applicable legislation.
6.8. The Rightholder is not liable for the processing and crediting timeframes for funds, which depend on the actions of Distribution Platforms, Payment Systems, credit institutions, or other third parties involved in processing the payment and refunding the funds.
6.9. The refund of funds is considered to have been completed by the Rightholder from the moment the actions necessary to process the refund are taken in accordance with the requirements of the applicable legislation, the rules of the relevant Distribution Platform, or the Payment System.

7. Grounds for refusing to refund funds

7.1. The rights holder has the right to refuse to grant a refund in full or in part if there are grounds provided for by the applicable legislation, these Refund Rules, or the rules of the relevant Distribution Platform, if they are applicable.
7.2. Grounds for refusing to refund funds may include, in particular:
• the absence of grounds for refunding funds provided for by the legislation or these Refund Rules;
• the User’s failure to provide the information or documents required for the application to be considered after receiving a corresponding request from the Rightholder;
• the User’s provision of knowingly false, inaccurate, or forged information or documents;
• the establishment of a fact of fraudulent activity, abuse of the right to a refund, or other unscrupulous actions on the part of the User;
• the inability to confirm that a payment was made or that the payment belongs to the User;
• the refund of funds was previously issued for the same In‑Game Purchase.
• the Rightholder’s modification of the technical, visual, or game‑related characteristics, balance, properties, or functions of Digital Objects as part of updates or modifications to the Game.
• other cases provided for by applicable law, these Refund Rules, or the rules of the relevant Distribution Platform.
7.3. If an In‑Game Purchase was made via Google Play, App Store, RuStore, or any other Distribution Platform, the decision on refunding funds in cases where the rules of the relevant platform assign such decisions to its competence is made by that platform in accordance with its rules and procedures.
7.4. If the User has initiated a payment dispute procedure (chargeback) through a credit institution, payment system, distribution platform, or other authorized entity, the Rightholder has the right to suspend the consideration of the request for a refund until the relevant procedure is completed.
7.5. A refusal to grant a request for a refund does not deprive the User of the right to contact the Rightholder again if there are new circumstances, additional documents, or other information that is relevant to the consideration of the request.
7.6. In the event of a refusal to refund the funds, the Right Holder shall notify the User of the decision made in a manner provided for in these Refund Rules.

8. Liability of the Parties

8.1. The Rightholder and the User are liable for failure to fulfill or improper fulfillment of their obligations in accordance with these Refund Rules, the License Agreement, the Game Rules, the Personal Data Processing Policy, and applicable legislation.
8.2. The User is liable for the accuracy of the information, documents, and other data provided to the Rightholder when submitting a request for a refund.
8.3. If the User repeatedly submits unsubstantiated requests for a refund or reveals abuse of the right, the Copyright Holder has the right to take these circumstances into account when considering subsequent User requests within the limits permitted by applicable law.
8.4. Correspondence between the Copyright Holder and the User, as well as documents, information, electronic messages, notifications, payment documents and other materials received
8.5. If the User knowingly provides false information, forged documents, or commits other unfair actions aimed at obtaining an unjustified refund, the Copyright Holder has the right to refuse to satisfy the application. as well as apply other measures provided for in the License Agreement, the Rules of the Game and applicable legislation.
8.6. The Copyright Holder is not responsible for the inability to refund funds or violation of the terms of their transfer, if such circumstances arose as a result of actions and/or inaction of Distribution Platforms, Payment systems, credit institutions, payment service operators or other third parties involved in payment processing.
8.7. The Rightholder is not liable for the impossibility of considering an application for a refund if such impossibility is due to the User’s failure to provide the necessary information or documents, or to the provision of false information.
8.8. The Rightholder is not liable for the withholding of commissions, fees, or other payments by banks, payment systems, or other financial organizations when a refund is processed.
8.9. The Right Holder is not liable for the inability to make an In‑Game Purchase or for its incorrect processing if such circumstances are caused by malfunctions in the operation of Distribution Platforms, Payment Systems, banks, or other third parties.
8.10. Neither Party is liable for full or partial failure to fulfill obligations under these Refund Rules if such failure is the result of Force Majeure circumstances (force majeure) that arose after these Refund Rules came into force and that prevent the fulfillment of obligations.
8.11. The limitation of the Rightholder’s liability provided for in these Return Rules applies to the extent that it does not contradict the mandatory requirements of the applicable law and does not restrict the User’s rights granted to them by such law.

9. Modification of these Return Rules

9.1. The Rightholder has the right, at any time and at its sole discretion, to make changes and/or additions to these Return Rules without prior agreement with the Users.
9.2. Amendments and/or additions to these Refund Rules may be made to bring them into compliance with applicable legislation, to change the procedure for providing Digital Objects and additional functional capabilities of the Game, to change the terms of interaction with Distribution Platforms, Payment Systems and other services, as well as for other reasons that the Right Holder deems necessary.
9.3. The new version of these Refund Rules comes into force from the moment it is posted on the Game’s Website, unless a different effective date is provided for in the new version of these Refund Rules.
9.4. The Right Holder has the right to notify Users of any changes to these Return Rules by posting the relevant information on the Game’s Website, in the Game, or by any other means that allows such information to be made available to Users.
9.5. The User undertakes to independently monitor any changes to these Return Rules and familiarize themselves with their current version.
9.6. The User’s making of In‑Game Purchases, submitting a request for a refund, or continuing to use the Game after the new version of these Refund Rules comes into force means that the User has read and accepted their terms in full, unless another procedure for accepting the changes is provided for by applicable law.
9.7. If the User does not agree with the new version of these Refund Rules, they have the right to refuse to make new In‑Game Purchases and to stop using the Game’s paid features in accordance with the License Agreement and applicable law.

10. Final Provisions

10.1. These Return Rules come into force from the moment they are posted on the Game Website, unless another date of entry into force is specified in the Return Rules themselves, and remain in effect until they are replaced by a new version.
10.2. If any provision of these Return Rules is declared invalid, unlawful, or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions of these Return Rules, which shall remain in full legal force.
10.3. In all matters not covered by these Return Rules, the Rightholder and the User shall be governed by the provisions of the License Agreement, the Game Rules, the Personal Data Processing Policy, and other documents of the Rightholder that regulate the use of the Game, as well as by applicable law.
10.4. In the event of any inconsistencies between these Return Rules and the License Agreement, the provisions of the License Agreement shall prevail, unless otherwise provided by applicable law.
10.5. All disputes arising in connection with the application of these Refund Rules are resolved through negotiations between the Rightholder and the User, and in the event of an inability to reach an agreement, in accordance with the procedure established by the applicable legislation.
10.6. For issues related to the refund of funds and the application of these Refund Rules, the User has the right to contact the Rightholder at the email address specified on the Game Website and/or in the Rightholder’s details.
10.7. These Refund Rules are drawn up in Russian. In the event that these Return Rules are translated into other languages, the text in Russian shall take precedence, unless otherwise provided for by applicable legislation.

11. Details of the Copyright Holder

Information about the Copyright Holder, including the full name, OGRN, TIN, location, and contact details, is an integral part of this Agreement and is available at the following address: Copyright Holder

12. Date of the last modification

Date of the last modification: August 30, 2026.